- We accept returns for a full refund within 365 days of your purchase. All returned items must be unworn, unwashed, and undamaged with intact original tags.
Due to our commitment to delivering the best experience to our customers, we are unable to accept returns of shoes that show signs of wear or damage. We appreciate your understanding in this matter.
Returns to any Buck Mason store location are free of charge. Find your nearest store here.
If you prefer to exchange your goods or return them by mail, click here. Note: a $8 flat-rate fee per return package will be deducted from your refund.
No return fee will be charged if you want to exchange your item. Just fill out the exchange columns on your packing slip, and we’ll gladly send you a replacement.
If items arrive damaged or the incorrect item was sent, please get in touch with us via text, and we will rectify the situation free of charge.
For international returns, APO, FPO, and PR addresses, all return shipping is the responsibility of the customer. To initiate an international return, please get in touch with us.
You may also reach us with any additional questions via text or phone at 888-988-5560 or email us.
All vintage timepiece purchases are excluded from our standard return policy. Please refer to the purchase agreement provided at the time of sale for full details.
Items purchased at a Buck Mason outlet location, all altered items, and vintage items are final sale and may not be returned for any reason.
All purchases made at Buck Mason Bloomingdale’s locations must be returned or exchanged directly through their stores, as Buck Mason retail locations are unable to process these transactions at this time. - We ship all domestic orders through UPS.Standard shipments leave our Dallas warehouse within 48 hours and typically arrive within eight business days.Expedited orders are processed the same day for orders placed before 1 pm CST or the following day if placed after 1 pm CST and typically arrive in 2-3 days via UPS 2nd Day Air.Orders placed over the weekend and major holidays are fulfilled the next business day.Please note that orders may be split across multiple shipments, and items ordered together may not be shipped on the same day. We fulfill orders from our retail store and shipping warehouse.We want to ensure every order you make is safely and securely delivered. For this reason, any expedited order (Next Day Air or Two-Day Delivery) valued at $500 and over will require a signature with delivery.
- You may track your package here using your email address or order number as a reference.
- We currently ship within the United States and to the following international countries: Australia, Austria, Canada, Denmark, Finland, France, Germany, Greece, Iceland, Ireland, Italy, The Netherlands, New Zealand, Norway, Portugal, Puerto Rico, Spain, Sweden, Switzerland and the United Kingdom.
- International taxes, border clearance fees, tariffs, and value-added tax (VAT) will be calculated into your final order total during checkout. They are based on the individual product’s country of origin and the classification of that merchandise and calculated by our shipper per the destination country’s tax regulations. No further fees will be charged at the time of delivery.
- Sorry, we currently do not offer a gift option, but we do have gift cards available in both physical and digital forms.
- If you see an error in your shipping address or want to modify/cancel your order, please call us or email us as soon as possible and we’ll try our best to help out. We fulfill our orders as quickly as possible and cannot promise that we’ll be able to stop your package from being sent out in time to change the address or cancel.
- Please take another look at your tracking information to make sure there wasn’t a delay before reaching out to us. Please also check with your neighbors to see if they may have accidentally received your package.
- We offer gift cards in both physical and digital forms. Both can be redeemed in-store or online with the unique code on the physical gift card or in the email you receive with the digital gift card.
Physical gift cards purchased online will be shipped within 48 hours and received in 2-8 business days unless expedited. Digital gift cards will be emailed shortly after checkout is completed online.
Sales tax will not be applied to gift card purchases. If other merchandise is included in your order, tax will apply only to those items.
Coupons and discounts cannot be applied to gift card purchases. Gift cards are non-refundable and can only be redeemed online and in-store. - Once your package is received, exchanges are processed and shipped within 2-4 days. You will receive a confirmation email with new tracking information enclosed as soon as your exchange item ships.
To start your exchange, click here. - Afterpay is a service that allows you to make purchases and pay for them in four equal installments, due every two weeks, without any interest. The first installment payment is made at the time of sale.
- To use Afterpay, shop our website and checkout as usual. At checkout, choose Afterpay as your payment method. You will be directed to the Afterpay website to register and provide payment details (Visa or Mastercard). If you’ve used Afterpay before, log into your Afterpay account. Then complete your order — easy.
Afterpay is only eligible on orders between 35.00 USD and 1,000.00 USD. Afterpay cannot be used towards gift cards. If your order contains gift cards and other eligible products, you will need to purchase your gift cards separately. Once Afterpay has approved an order, the order details and value cannot be changed. A refund is issued if items are not in stock or cannot be fulfilled. Afterpay does not support adding items or changing the shipping address for orders already placed. Customers need to place a new order for additional items.
You must be over 18, a resident of the U.S., and meet additional eligibility criteria to qualify. Your payment schedule will be emailed to you. If you fail to make a payment, you will be charged a late fee of $8, with an additional $8 fee added after seven days if payment is still unpaid, but the late fees will not exceed 25% of the total order.
For more information, visit Afterpay’s FAQ page. If you have a question about your Afterpay account, please get in touch with the Afterpay toll-free customer support line or use the contact form. - Afterpay returns follow our standard return process. Refunds on orders placed using Afterpay will be refunded from Buck Mason to Afterpay and then to you. We cannot provide refunds in the form of cash or store credit.
To start your return, click here.
Shopping Cart